Online appointments

If you are already registered for booking online you can click here to book or cancel appointments via SystmOnline. Online booking is for GP appointments and blood tests only.

If you would like to register for online booking please come into the surgery and speak to a receptionist. In the interests of patient confidentiality, and to protect your privacy, new registrations for SystmOnline must be carried out in person.

If you are already registered for SystmOnline, and would like to have more detailed access to your medical records, or if you are not yet registered for SystmOnline and would like to be, please come into the surgery with a form of photo ID (for example, passport, driving licence, student ID, bus pass, blue badge, photo ID from work etc).

Book in advance

Crossley Street Surgery offers a range of appointments, which can be booked up to one month in advance. There is no need to ring at 8am to book these appointments. Contact our receptionists at any time between 8am and 6pm.

GP and nurse consultations are by appointment ONLY and are available on weekdays between 8.30am and 11.00am in the mornings and between 2.00pm and 6.00pm in the afternoons/evenings.
We are closed on Saturday mornings.

To make an appointment, please telephone (01937) 543 200 or call into the surgery. You may see any doctor of your choice. All GPs have appointments which are bookable in advance, the numbers of these will vary dependant on how many days a week a specific GP is working in the practice.

Our reception staff will always try to assist with finding a suitable appointment for you, but on occasions we may not have sufficient appointments for a specific GP at a suitable time. These appointments can usually be booked up to 4 weeks in advance.

We are constantly trying to improve our appointment system to allow better access to GPs and Nurses.

Telephone appointments are available after morning surgery where the doctor will phone you back if you wish.

Same Day Appointments

In the event that you need to be seen the same day you may be offered an appointment with the “on call” GP, alternatively you can request a telephone call from the “on call” GP, who will discuss your needs with you and if appropriate arrange for you to be seen.

All appointments booked with the “on-call” GP are booked on the same day for urgent care and you should be aware that your appointment may be subject to delay if the GP subsequently has to deal with an emergency whether in the surgery or at a patients home. In such an event you will be offered an appointment with an alternative GP although there may be a wait to seen.

In any event we always aim to keep you fully informed.

Extended Access

Extended Access Clinics are now available, including weekend appointments with GPs, Nurses, and HCAs. These are held at Wetherby Health Centre on a Saturday morning and can be booked by our patients. Please note this is not a walk-in service and you will need to book an appointment in advance.

These are pre-bookable, routine appointments. For more information please speak to a member of reception.

Home visits

Home visits are for serious illnesses, and for people who are housebound. Requests for home visits can be made by telephoning the surgery on (01937) 543 200. Please telephone before 10:30am, as this helps the doctors plan their rounds. If you can give the receptionist a brief description of the problem, the doctor will have some idea of the urgency of the call.

When the surgery is closed

In the event of an emergency outside of surgery hours, please ring 111. A trained receptionist will answer your phone call and you will be offered either telephone advice from a doctor, a consultation at the emergency primary care centre where you can request to be seen at either Harrogate or Leeds, a visit by a doctor, or other appropriate treatment. This will be decided on medical need. Further information on the 111 Service may be obtained from a separate leaflet, which is available on request from the practice, or can be downloaded here (there is also an easy-read version available).

Cancellations

If you are unable to keep your appointment please inform the surgery as soon as possible so that your appointment can be used for another patient.

Automated Patient check-in

As part of our ongoing efforts to improve patient satisfaction, we have an automated patient check-in, which allows patients to check in without having to queue at Reception. This is located on the right hand side of the Reception area, as you enter the surgery.

The system is simple to use. Just touch the screen and identify yourself using a combination of your gender and date of birth. Your appointment will be confirmed on the screen and you will be directed to the correct waiting area. The GP or nurse will know that you are waiting.

If you have any problems with this system, or if you need to talk to a member of staff, you can, of course, go to Reception, where we will be happy to help you.

Click here to learn how to make the most of your GP appointment.